Returns & Exchanges

Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your package immediately upon arrival to ensure all items are present and the temperature-controlled packaging is intact.

• 2.
  Document Issues

  If there is a quality concern or shipping damage, take clear photos of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Support

  Email our Keystone Cheese support team with your order number and photos to initiate a claim for a replacement or store credit.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and, if approved, will issue a full refund or ship a fresh replacement at no additional cost.